BeYou Crystals – Returns and Exchanges Policy

At BeYou Crystals, we are dedicated to providing you with the best crystals and gemstones jewelry. Your satisfaction is our top priority. We’ve crafted a straightforward Returns and Exchanges Policy to ensure your shopping experience is seamless and enjoyable. Please take a moment to review the following terms and conditions:

Returns and Exchanges:

1. 30-Day Satisfaction Guarantee: Most items can be returned or exchanged for a full refund within 30 days from the date of purchase, provided you have proof of purchase. We want you to love your BeYou Crystals purchase, and if for any reason you’re not completely satisfied, we’re here to help.

2. Defective Items: We offer replacements for defective items within 30 days of purchase. Regular wear and tear do not qualify for replacements. If you believe you have received a defective item, please contact our customer support team.

3. Sale Items: Please note that sale items are non-refundable and non-exchangeable. All sales of discounted items are final.

4. Exchange Policy: Once an exchange is initiated, the item(s) are no longer eligible for a refund. We want to make sure you receive the perfect piece that resonates with you.

5. Processing Time: Returns are typically processed within 5-7 business days after we receive your items. We appreciate your patience as we work to ensure the quality of your return or exchange.

6. Limited Stock Disclaimer: Due to the unique nature of our products, we cannot guarantee replacements or exchanges 100%. If the item you wish to exchange is out of stock, our team will assist you in selecting a suitable alternative.

Online Returns:

• Online purchases can only be returned or exchanged through our customer support team at admin@beyoucrystals.com.
• Return labels will be provided for damaged or defective products within the specified time frame.
• Please be aware that shipping fees are non-refundable. 

Returns without Label:

• You may use your own shipping method, but we recommend a shipper with a tracking number for your peace of mind. BeYou Crystals is not responsible for packages lost in transit if sent via a non-trackable carrier.

1. Securely pack your item(s in the original packaging.
2. Include a note with your order number and reason for return (e.g., refund).
3. Ship the item(s within the next three business days.
4. Seal the package.

Our Shipping Address for Returns: 519 W 500 S Bountiful, UT 84010

Cancellation:

• If you request a cancellation within 5 hours of placing an order, you may receive a full refund.
• Pre-orders can be canceled at any time (if they are not yet processed) for a full refund.

Special Sales and Promo Codes:

• Please note that only one promo code can be used per order.
• Special sales have specific timeframes and apply only to orders placed within those schedules.

Product Variation Disclaimer:

At BeYou Crystals, we take great care to photograph and display our crystals and gemstones jewelry in the most accurate and appealing manner possible on our website. However, we want to emphasize that the natural essence of these products may lead to some variations in color, shape, and size.

Natural Variations:

• Crystals and gemstones are gifts from Mother Nature, and each piece is unique. Natural variations, such as color shades, patterns, inclusions, and sizes, are inherent characteristics of these natural materials. As a result, the product you receive may not be an exact replica of the images displayed on our website.

Lighting and Display Settings:

• Please consider that variations in monitor settings and lighting conditions during photography may affect the appearance of the product on your screen. While we strive for accuracy, these factors can lead to subtle differences.

Handcrafted and Artisanal Designs:

• Many of our products are handcrafted by skilled artisans. As a result, small imperfections and artistic differences may be present in some items. We celebrate these unique qualities as they showcase the craftsmanship and individuality of each piece.

Crystals and Gemstones:

• Crystals, in particular, are known for their ability to change color under different lighting conditions. This phenomenon is part of their charm and natural beauty.

We encourage you to appreciate the distinctive character of your BeYou Crystals purchase, as these variations are a testament to the authenticity and genuine nature of our products. Our commitment to quality remains unwavering, and we believe that these variations enhance the value and charm of each item.

Should you have any questions or concerns about specific product variations, please do not hesitate to reach out to our customer support team. We are here to assist you in selecting the perfect piece that resonates with your unique preferences and style.

Thank you for understanding and choosing BeYou Crystals, where we celebrate the beauty of nature’s imperfections.

We’re here to ensure your satisfaction. If you have any questions or need assistance, please don’t
hesitate to reach out to our customer support team. Thank you for choosing BeYou Crystals!